About Customs Department
Customs is an authority or agency in a country responsible for collecting and safeguarding customs duties and for controlling the flow of goods including animals, transports, personal effects and hazardous items in and out of a country.
The baggage section at the Mactan Cebu Airport consists of five counters for clearance.
Remember: Non -declaration or wrongful declaration of the taxable goods may attract confiscation of goods, fine or penalty. Serious offences like attempting to smuggle Gold without declaration may lead to arrest and prosecution. The Bureau of Customs has specified a list of items, including the size that can now be imported duty-free as part of the baggage.
Please visit the official website of Bureau of Customs:
customs.gov.ph/contact-us/ and customs.gov.ph/services/airport-operations/ for more detailed information.
Based on Joint DOTC-DTI Admin. Order No. 01 or the Air Passenger Bill of Rights
A passenger shall not be considered late or a no-show, and shall not be denied check-in if he or she is within the air carrier’s cordoned or other designated check-in area at least one (1) hour before the published Estimated Time of Departure (ETD), or within the prescribed time set by the air carrier.
Check-in counters in international airports and in other airports designated by the DOTC must be open at least two (2) hours before the (ETD).
Flights Nearing Check-In Deadline
A separate dedicated counter must be opened for a flight nearing check-in deadline to facilitate the checking in of passengers at least one (1) hour before the published ETD.
Priority Lane For PWDs
There must be at least one (1) check-in counter which will prioritize PWDs, senior citizens, and persons requiring special assistance or handling, if practicable.
A passenger cannot be denied the right to board the aircraft without his consent.
Incase of Overbooking:
The airline/air carrier must look for volunteers willing to give up their seats.
If the number of volunteers is not enough, the air carrier shall increase the compensation package until the required number of volunteers is met.
This is known as the “auction system.”
Cancellation at least 24 hours before the ETD, attributable to the air carrier
Cancellation less than 24 hours before the ETD, attributable to the air carrier
Cancellation due to other causes (i.e. force majeure, safety and/or security reasons)
*AMENITIES may include food and drinks, hotel accommodations, etc.
Terminal delay of at least three (3) hours after the ETD, whether or not such is attributable to the carrier.
Terminal Delay of at least six (6) hours after the ETD for causes attributable to the carrier
Tarmac Delay of at least two (2) hours after the ETD
For International Flights:The relevant convention shall apply.
For Domestic Flights:The passenger has the right to a maximum amount equivalent to half of the
amount in the relevant convention (for international flights) in its Peso equivalent